From time to time, users may experience minor difficulties when logging in. Most of these issues can be resolved on your own without needing to contact customer support.
Forgot password? Click the "Forgot password?" link on the login page. jommega will send a reset link to your registered email within a few minutes.
- Account locked after repeated attempts: For security, your account is temporarily locked after 5 consecutive failed login attempts. Wait 15 minutes or contact support to unlock it.
- Not receiving your 2FA code: Check your email spam folder, or make sure your device time is accurate if you are using a TOTP authenticator app. You can also request a new code to be resent.
- Login page not loading: Try clearing your browser cache (Ctrl+Shift+Delete), or use incognito mode to test. If the issue persists, try a different browser or use the jommega app.
- Email or username not recognised: Make sure you are using the same email address registered to your account. Try your username if the email does not work. Contact support if both options fail.
- Login successful but page won't load: This is usually an internet connection or cache issue. Refresh the page or log in again after clearing your browser cache.
Issue persists? The jommega support team is available via live chat on the platform or by email — 24 hours a day, 7 days a week, in both Bahasa Malaysia and English.