Privacy Policy jommega — How We Protect Your Information

This Privacy Policy explains jommega's personal data management practices ("we", "Platform") for all users ("you") who access or use our services through jommega.net, the jommega mobile app for Android and iOS, and any related official communication channels.

This Policy applies to all users regardless of whether you are simply browsing the platform, registering a new account, or an active user currently using our services. By accessing the jommega platform, you agree to the data collection and use practices described here.

This Privacy Policy should be read together with Terms and Conditions jommega. In the event of any conflict between both privacy-related documents, this Privacy Policy shall take precedence.

Jommega collects personal data through several means — directly from you, automatically through platform usage, and in certain cases, through trusted third parties. Below are the categories of data we collect:

We do not collect sensitive information such as biometric data, religious beliefs, political affiliations or health data. Credit or debit card information is not stored directly on jommega's servers — it is processed through integrated PCI-DSS certified payment providers.

Jommega uses your personal data only for lawful and specified purposes. We will not process your data for undisclosed purposes without obtaining fresh consent from you.

• Account management: To create, verify, and manage your account, including the KYC process required for compliance.
• Transaction processing: To process deposits, withdrawals, and other financial transactions securely and accurately.
• Service provision: To ensure all games, platform features, and customer support work properly for you.
• Platform security: To detect and prevent fraud, money laundering, unauthorised access, and platform abuse.
• Legal compliance: To fulfil reporting and compliance obligations to the relevant regulatory authorities.
• Service communications: To send important notifications relating to your account, transactions, and security updates.
• Platform improvements: To analyse usage patterns in aggregate in order to improve the overall user experience.

Jommega does not sell, rent or trade user personal data to any third party. However, there are limited situations where data must be shared to enable the platform to operate or to meet legal requirements:

• Technical service providers: Companies that help operate the platform infrastructure — such as cloud computing providers, certified payment service providers, and game software suppliers — are all bound by strict confidentiality agreements.
• Regulatory authorities: Where required by law or court order, jommega will disclose information to the relevant authorities in accordance with proper legal procedures.
• Fraud prevention: In cases of suspected fraud or illegal activity, data may be shared with law enforcement agencies or relevant anti-fraud industry bodies.
• KYC provider: Identity information is shared with accredited identity verification service providers for compliance purposes only.

All third parties that receive jommega user data are contractually bound to use it solely for the specified purposes and must maintain security standards equivalent to or higher than those of jommega.

Jommega continuously invests in security infrastructure to ensure user data is protected at every stage — during transmission, during processing and during storage.

• Data encryption in transit: All communications between your browser or app and jommega servers are protected with TLS 1.3 encryption, the latest security protocol in the industry.
• Encryption of stored data: Sensitive data stored in jommega's databases is encrypted using the AES-256 algorithm — the same standard used by government agencies and defence institutions.
• Layered access controls: Only staff with specific authorisation may access user data, with every access recorded and monitored.
• Real-time threat monitoring: An intrusion detection system (IDS) and active 24/7 security monitoring watch for any suspicious activity across the platform infrastructure.
• Regular security audits: The jommega platform undergoes regular penetration testing and security audits conducted by independent third parties.
• Two-factor authentication (2FA): 2FA is available to all users for an added layer of account protection.

Jommega retains your personal data only for as long as necessary for the stated purposes or as required by law. Below are our data retention guidelines:

• Active account data: Retained for as long as your account is active and for the required period following account closure as stipulated by law.
• Financial transaction records: Retained for a minimum of 7 years in accordance with applicable anti-money laundering (AML) legal requirements.
• Security logs: Retained for 12 months for security investigation purposes if required.
• Customer support data: Support interaction records are retained for 3 years for reference and service improvement purposes.
• Marketing data (where applicable): Retained until you withdraw consent to receive marketing communications.

Once the retention period expires, data is securely deleted or anonymised using procedures that comply with industry standards.

As a jommega user, you have certain rights regarding your personal data. We respect and facilitate the exercise of these rights to the best of our ability.

To exercise any of the above rights, contact the jommega data protection team via email at [email protected] or through live chat on the platform. We will process your request within 30 business days. In complex cases, this period may be extended with reasonable notice to you.

The jommega platform uses cookies and similar tracking technologies to enhance user experience, ensure smooth platform functionality, and understand how users interact with our services.

• Essential cookies: Required for core platform functions such as session login, language preferences, and security settings. Cannot be disabled without affecting platform functionality.
• Performance cookies: Collects information about how the website is used in aggregate and anonymised form to help us identify and resolve technical issues.
• Functional cookies: Saves your preferences such as your selected odds format, display theme and other personal settings so you do not need to reset them every time you log in.
• Session tracking: Used to detect abnormal or suspicious activity during gaming sessions to keep your account secure.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the jommega platform.

The jommega platform is strictly for users aged 18 and above. We do not knowingly collect any personal data from children or individuals below the specified age limit.

If we discover that personal data has been collected from individuals under 18, that data will be deleted immediately and the account in question will be terminated. Parents or guardians who believe their child may have registered a jommega account are urged to contact our support team right away.

Jommega reserves the right to update or modify this Privacy Policy from time to time in response to changes in business practices, new legal requirements or improvements to how we manage user data.

When significant changes occur, we will notify users through one of the following methods — in-app notifications, an email to your registered address, or a prominent notice on our website's homepage. The "Updated" date at the top of this page will always reflect the current version of this document.

Continued use of the jommega platform after notification of policy changes means you accept the updated version of the Privacy Policy. If you disagree with the changes, you have the right to close your account and stop using the platform.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, jommega's data protection team is ready to assist.

• Live chat: Click the chat button at the bottom right corner of the platform — our support team is on duty 24/7.
• Email: [email protected] — we aim to respond to all privacy-related inquiries within 3 business days.
• FAQ: Visit the FAQ us for answers to frequently asked questions on privacy and account security.